FAQ

Last updated: November 12, 2026

How long does shipping take?

Processing normally takes 1–2 business days. After shipment, Standard Shipping normally takes an estimated 4–6 business days. Weekends and U.S. federal holidays are excluded.

How do I track an order?

Tracking is sent to the order email after shipment.

Can I change or cancel an order?

Contact us promptly before shipment. We will try to help, but cannot guarantee a change or cancellation after processing begins or the order ships.

How do returns and refunds work?

Request an eligible return within 30 days after delivery. Items must be unused, in original condition and packaging, with proof of purchase. We provide merchant-paid return instructions. Approved refunds are issued to the original payment method within 10 business days; the provider may need more posting time.

What if an item is damaged, missing, or wrong?

Contact us with the order details and clear photos when applicable so we can review and resolve the issue.

Which payment methods are accepted?

Shopify Payments is not active. The only payment methods available are those displayed in the live checkout for the order; this policy does not claim that any card brand or wallet is enabled. The final checkout confirms all charges.

How do I contact you?

Alani Nu (store name: alanun)
Email: Support@drinkalaninlifes.com
Phone: (540) 986-0674
Address: 977 Dantignac St, Augusta GA 30901, United States
Website: drinkalaninlifes.com